Returns and Refunds Policy

At Prime Flex, customer satisfaction is our top priority. While we strive to ensure you are happy with your purchase, we understand that there may be instances where returns or refunds are necessary. Our Returns and Refunds Policy provides a clear, simple process to handle returns for various product categories, ensuring a smooth experience.

1. Return Eligibility
   • Timeframe: Items must be initiated within 3 days of receiving your order.
   • Condition: Products must be in their original, unused, and unopened condition. Items that have been used, damaged, or altered are not eligible for return.
   • Reason Items can only be returned if there is a valid reason, such as receiving a damaged product, wrong delivery, or a quality issue. Returns due to a change of mind are not accepted.
2. Return Process
   • Initiating a Return: To initiate a return, please contact us at support@primeflex.pk with your order details and reason for return. We will guide you through the process and provide the return shipping address.
   • Return Instructions: Once you have the return instructions, please pack the item securely and ship it back to us. Return shipping costs are your responsibility unless the return is due to a mistake on our part.
3. Refunds
   • Processing Time: Once we receive and inspect the returned item, your refund will be processed within 3 business days. Refunds will be credited to your original payment method.
   • Refund Amount: Refunds cover the product price only. Shipping costs are non-refundable, except in cases where the return is due to an error on our part.
4. Exchanges and Replacements
   • Defective or Damaged Products: If you receive a damaged or defective item, please contact us immediately. We will offer a replacement or refund after receiving the returned product.
   • Incorrect Orders: If you receive an incorrect item, we will send a replacement or issue a refund once the incorrect product is returned.
5. Non-Returnable Items
   • Exceptions: Certain products, such as personal care items, cosmetics, and any items marked as non-returnable, cannot be returned due to hygiene and safety concerns. These exceptions will be clearly mentioned on the product page.
6. Customer Satisfaction
   • Commitment to Quality: At Prime Flex, we stand behind the quality of our products. Should you have any concerns or questions, please reach out to our customer support at support@primeflex.pk. We are here to resolve any issues as swiftly as possible.
   • Prepaid Return Labels: In cases of defective or incorrect items, we may provide prepaid return labels for your convenience.
7. Final Sale
   • Clearance Items: Items purchased on clearance or during promotional sales are considered final sale and are not eligible for return or refund.

If you have any questions about our Returns and Refunds Policy, feel free to contact us. We are committed to ensuring your satisfaction and are always ready to help